When the items Palmer's husband ordered in 2008 didn't ship within 30 days, the PayPal transaction was automatically canceled. However, Palmer still left a review on RipoffReport in early 2009 detailing her experiences with trying to reach the company's customer service:
A company like yours, while catering to geeks, should first and foremost understand that while electronic communication is nice, there are inevitably times that human contact is necessary. At this point, the only thing I can determine is that your customer service department, in fact, your whole company, is so busy returning voicemails from disgruntled customers that they are inable to take live calls of any kind.
But three years later, Palmer's husband received an email from Kleargear.com demanding that the post be taken off RipOffReport or the couple would face a fine. Apparently, Palmer violated a non-disparagement agreement hidden within the terms of sale on the Kleargear website. The clause read:
"In an effort to ensure fair and honest public feedback, and to prevent the publishing of libelous content in any form, your acceptance of this sales contract prohibits you from taking any action that negatively impacts kleargear.com, its reputation, products, services, management or employees."
According to KUTV, the clause (it's no longer on the website) also said that if the consumer violates the contract "they will have 72 hours to remove your post or face a $3500 fine. If that fine is not paid, the delinquency will be reported to the nation's credit bureaus."
Люди решили написать плохое ревью на непонравившуюся услугу и получили 3500 штрафа за это. Мелким шрифтом было прописано в онлайн соглашении. Фильтруй базар, как говорится